I have 2-step authentication but no longer have access to that phone number (or device), how can I reset it?

We can reset the 2-step authentication associated with your OnMail account, we just need a bit more information to verify your identity first:

1. Approximate date and time you registered/created this OnMail account
2. Exact recovery email address (or full recovery phone number) linked to this OnMail account

In addition to the information requested above, please reset your password (and provide us with the date/time/timezone the recovery request was made) so we can confirm. Once you've requested a password reset, please submit a request (top-right corner of this page) with the information in the list above and we can proceed with resetting your 2-step authentication.