I'm not receiving messages

If you're not receiving messages to your OnMail account, please follow all the following troubleshooting steps:

• Ensure you're not screening senders: access your Settings page from OnMail.com or the OnMail app on your mobile device – if Auto-Accept New Contacts is disabled, please review your pending contacts/messages. Enabling this feature will turn off screening, and all future messages will be delivered to your inbox when received.
• Check your Spam folder: login to your account and check your Spam folder. If you're on the web, tap Spam from the menu on the left. In our mobile app, tap (and drag up) the line above the menu bar at the bottom of the screen, and then tap the … to reveal the Spam folder. If a message from a legitimate sender has been sent to spam, you can move the message to your inbox, training the spam filter for future messages.
• If you've followed all instructions above and still cannot receive/locate messages, please contact our support by submitting a request (top-right corner.) Please include a description of the issue, including the following information:
  1. Your OnMail account email address
  2. Approximate dates/times (and sender's email address and/or domain) for messages you haven't received