What’s the number of accounts I can add/import into OnMail?
Free OnMail account users can import up to 3 external accounts, whereas Personal and Professional accounts can import up to 5 accounts.
Why can’t I add my account?
Double-check and ensure your account's IMAP/SMTP configurations are correct.
- Ensure your username/password combination is correct – some providers (such as iCloud and AOL) may require app-specific passwords, so please check with your provider on how to generate one of these if necessary.
Ensure your email service provider supports IMAP access, and that it's enabled in your provider's account settings on the web, via their official webmail/account access. Some providers only allow premium users to login via IMAP.
Why does my account stop syncing?
- Ensure your OnMail storage isn't used up/out of available space.
Make sure the status of the account is "Syncing." ("Throttled" means the provider has stopped us from syncing temporarily; and "ServerError" means the provider’s servers are not working correctly at the moment.)
Why are my messages still in their original labels on provider's side after I marked them as read/archived/trashed/spam in OnMail?
These actions may still be processing on our side or the provider's side.
The provider does not have a corresponding system label for Archive, Trash, and Spam, etc.
Why can’t I send out messages?
Ensure SMTP access is enabled in your email provider's account settings.
Ensure the message you've composed is no larger than provider’s size limitation (including attachments.)
The email provider’s server (or OnMail’s) were busy when you tried to send this message.
Why can’t I see some messages from my provider in OnMail?
Ensure the messages are not too large in size to sync.
Ensure these messages aren't from special labels like "Calendar."
Why can’t I see my emails immediately?
There may be a delay of several minutes before emails are synced into OnMail, so please remain patient!