What’s the number of accounts I can add/import into OnMail?
Free OnMail account users can import up to 3 external accounts, whereas Personal and Professional accounts can import up to 5 accounts.
Why can’t I add my account?
-
Double-check and ensure your account's IMAP/SMTP configurations are correct.
- Ensure your username/password combination is correct – some providers (such as iCloud and AOL) may require app-specific passwords, so please check with your provider on how to generate one of these if necessary.
-
Ensure your email service provider supports IMAP access, and that it's enabled in your provider's account settings on the web, via their official webmail/account access. Some providers only allow premium users to login via IMAP.
Why does my account stop syncing?
- Ensure your OnMail storage isn't used up/out of available space.
-
Make sure the status of the account is "Syncing." ("Throttled" means the provider has stopped us from syncing temporarily; and "ServerError" means the provider’s servers are not working correctly at the moment.)
Why are my messages still in their original labels on provider's side after I marked them as read/archived/trashed/spam in OnMail?
-
These actions may still be processing on our side or the provider's side.
-
The provider does not have a corresponding system label for Archive, Trash, and Spam, etc.
Why can’t I send out messages?
-
Ensure SMTP access is enabled in your email provider's account settings.
-
Ensure the message you've composed is no larger than provider’s size limitation (including attachments.)
-
The email provider’s server (or OnMail’s) were busy when you tried to send this message.
Why can’t I see some messages from my provider in OnMail?
-
Ensure the messages are not too large in size to sync.
-
Ensure these messages aren't from special labels like "Calendar."
Why can’t I see my emails immediately?
There may be a delay of several minutes before emails are synced into OnMail, so please remain patient!
Comments
0 comments
Article is closed for comments.