FAQ
- Exporting your OnMail account data and/or transfer your custom domain
- I'm not receiving messages
- How do I forward messages from third-party email accounts to my OnMail account?
- OnMail sending limits
- Can I automatically accept new senders/contacts instead of approving each one individually?
- What's the difference between the "Primary" and "Other" sections of the inbox?
- I have 2-step authentication but no longer have access to that phone number (or device), how can I reset it?
- I've forgotten my password and no longer have access to my recovery email account
- How do I transfer the domain associated with my OnMail account to another web hosting provider?
- Troubleshooting Imported Account Issues
- How is OnMail different from Edison Mail?
- Which email service providers can I import?
- How do I import/add domains in the mobile app?
- How do I enable Dark Mode?
- Will my search results pull up emails in my Done folder?
- What happens if I forget my password?
- Creating a split inbox
- How do I search?
- Does the app work on both iPhone and iPad?
- How do I enable/disable notifications for the OnMail mobile app?
- Why can’t I create an OnMail account in the App?
- OnMail pricing and feature list
- How long does it take for the account transfer to complete?
- How can I get access to OnMail today?
- Why should I upgrade to a Premium OnMail plan?
- How do I connect my OnMail address to a third-party email app?
- Can I change my OnMail address after it's been created?
- Connecting My Custom Domain to Edison Mail
- What does OnMail being "research-backed" mean? What type of research does Edison create?
- What is Edison’s business model?